Ticket #2836 Dallas, Tx to Lawton, Alright March 20th did NOT link from Raleigh, NC flight 168….was in excess of booked and flight didn't help it become to Dallas for connecting flight. They stated they did not have a hotel for me in Dallas, I had been trapped at airport til morning of three/21/16…this induced me to miss out on daily of work & it had been by far the most miserable night time of my daily life…they gave me a meals vocher for $12 for evening meal which I'd to include money as well, to eat!
American Airlines has the worst buyer service of all Airways I've Utilized in my 63 a long time. My spouse’s anniversary earrings were stolen out of her suitcase on June 20, 2013 and Customer service has REFUSED to contact us back after reporting the thief the working day it happened.
I tried speaking to AA for restitution and gained a “kind letter†apologizing for my practical experience.
As a result of a relatives hardship, we have been not able to make our trip as previously prepared and needed to cancel our reservations. We spoke to a consultant at American Airlines and spelled out your situation to her, and he or she suggested that we Get hold of you.
Not only were we not seated in Company as explained to, we quickly uncovered that the video process and WiFi was failing to work and we would not be capable of listen to music or flicks through our ten hour flight. I usually look ahead to taking pleasure in motion pictures on extended flights.
after a delayed flight away from Detroit simply because there wasn’t a functioning PA program( which we were explained to was FAA obligatory). We reloaded on exactly the same airplane and flew to Dallas around two hours afterwards. ( the flight attendants had to walk the ailes to talk). our flight was to leave at 600am. we ultimately remaining at 1145am. On arriving in Dallas we were rushed to our subsequent gate for Denver. On arriving in Denver late afternoon, we experienced no luggage. We ended up explained to It will be on on the list of upcoming 3 flights from Dallas.
My husband and i had a flight leaving Richmond Virginia having a last spot of Seattle Washington. We've been accustomed to traveling and had flown other airlines earlier that 7 days about to and from many Places. We experienced all our data and went to use the American Airlines kiosk to print our boarding passes. The kiosk didnt check with if those people who are flying are armed forces staff so we begun in excess of and waited in line to speak to a representative for the counter. At the time we had been up with the counter we explained to a lady behind the counter that my partner is from the army and we experienced two bags to examine in. Thats whenever we have been informed that our luggage in which in excess of fat and It could be 250$ more. We requested for the Girl to point out us where the package deal pricing is published. She was unable to deliver that data and went on to tell us we could seem it up ourselves. My husband that is enlisted from the U.S. Coast Guard hasn't experienced to pay for added or any amount of money for baggage, on orders or personalized. My partner gave her the 250$ and that's if the consultant we ended up Talking with quickly became very impolite and threatened to terminate our full flight.
I am sixty two several years previous, and was on the flight from Orange County, Ca to Jacksonville, NC. All went well right up until I arrived at Charlotte,NC. Since I had wheel chair assistance I had been helped otherwise I do think I would not are already. Immediately after two flight were cancelled on that evening I wasn’t actually sure what I would do. But due to kindness within your personnel they wheeled me to purchaser service each moments, And eventually upon acquiring the news that An additional flight wouldn't be scheduled right up until the early morning with the 3rd they designed guaranteed I'd a motel paid for by american airlines which I very much appreciated. Currently being alone was a little bit scary, but I designed it via, and managed to have back again to the airport at five:30 the subsequent morning. And yet again this flight was cancelled too. At this point I arranged to simply go to a different town. Upon finding on that flight there was a electrical hearth from the cabin in the plane, and right after currently being within the air for around 10 minutes it absolutely was turned around and we had been taken from the airplane in a very hurry.
touring from Miami to Lima on Saturday March 21 even if I reserve the seats beforehand I got the final row on the best aspect with the window along with the seat didn't transfer earning my flight complicated ., on just how again on flight # 918 the service was worst. with the sign in I had to open my match cases to even up the weigth . Once i present to buy the 3 further lbs they try and charge me $ one hundred eighty.00per fit scenario. avoiding to pay $ 480.00 I had to go on he flooring to maneuver all over my belongins ,I had to return to the counter since out seats ( we had been # 10 on line at sign in ) had been separates, after that we had to maintain strolling to the gates as the counter staff by no means gave us the gate variety, ( Once i request with regards to the gate info to another amercian ailines employee in gate 26 he pointed for the gate screan ) this time the seats felt smaller sized that regular , the food items was terrible, the bread was so tricky , the lettuce over the salad look outdated , I returned the foods the same way that I acquired it, The sunshine turns off while im reading severeal moments which i had to maintain my finger on the swap to carry on looking through just after five awful hours I got for the summary that I wont journey on American Airways yet again
We are sorry that you just were not content with the complimentary voucher that we furnished. On the other hand, the voucher was intended to convey goodwill and for making amends in a way for that inadequate service you documented. It represents an amount of money we browse around these guys feel to generally be good and reasonable.
On January twenty fifth I contacted American Airlines, as I checked out our reservations and recognized that my Daughter experienced us traveling all day long, So I identified as to up grade our tickets to first-class as I did not would like to travel all day in mentor. I take advantage of lay seek to travel first class as I am guaranteed you can overview but I'm endeavoring to save my Miles as we've been planning a big spouse and children/graduation excursion to Hawaii.
I've tried out booking flights from Charlotte ,NC to Tobago. I'm not able to guide these flight on yours or US Airs websites,having said that I am able to e book them on Expedia and Travelocity. I didn’t need to e book these which has a second social gathering.
When we finally been given an e-mail response from American Airlines, the whole response time was about one hour. Whilst we waited one hour, we did receive a number of responses to our First concern:
Once we concluded experiencing Immigration and Customs and baggage and we experienced Terrific issue discovering the ONE AA Purchaser Service person who was extremely hard to take care of with regards to the arrangements for your night time and subsequent early morning. We realized that there have been no resort rooms obtainable. At 11.45 pm he at last gave us a voucher with the 9AM flight the subsequent morning as well as a $twelve voucher for foodstuff.